Privacy Policy

Last updated: May 2026

This privacy policy explains how EYFS Consultant Serena Caine collects, uses and protects personal information when you use this website or contact Serena about EYFS consultancy, training, school improvement support or related services.

Who we are

EYFS Consultant Serena Caine provides EYFS consultancy, training, moderation, Ofsted readiness support and school improvement advice for schools, nurseries, childminders and early years settings.

For privacy queries, please contact:
Email: serena@eyfsconsultant.co.uk

What personal information we collect

We may collect the following information when you contact us:

– your name
– your email address
– your telephone number, if you provide it
– the name of your school, nursery, setting or organisation
– information you choose to include in your enquiry
– details needed to arrange, deliver and follow up consultancy, training or support

We ask that you do not send unnecessary personal information about children, families or staff. If you need to discuss a specific situation, please avoid using full names or identifiable details unless this is genuinely necessary.

How we collect your information

We collect information when you email us, use a contact form, contact us through the website, arrange consultancy or training, take part in a session, or correspond with us afterwards.

Why we use your information

We use your information to:

– respond to enquiries
– arrange EYFS consultancy, training or support
– provide professional advice and consultancy services
– keep appropriate records of bookings and correspondence
– manage invoices, payments and accounts
– improve our website and services
– comply with legal, tax and regulatory obligations

Our lawful basis for using your information

We use personal information where it is necessary to respond to your enquiry, take steps before entering into a contract, deliver a booked service, comply with legal obligations, or where we have a legitimate interest in running and improving our business.

Where we rely on consent, for example for optional marketing emails, you can withdraw your consent at any time.

Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers where necessary, such as:

– email and website hosting providers
– website/contact form providers
– online meeting platforms such as Zoom or Microsoft Teams
– accounting or bookkeeping services
– professional advisers, where required
– legal or regulatory bodies, if required by law

How long we keep your information

We only keep personal information for as long as necessary.

Enquiry emails and contact form messages may be kept for a reasonable period so we can respond and manage follow-up correspondence. Booking, invoice and accounting information may be kept for longer where required for tax, legal or business record purposes.

Cookies and analytics

This website may use cookies and similar technologies to help the website work properly and to understand how visitors use the site.

Please see our Cookie Policy for more information.

Your rights

You have rights under data protection law, including the right to ask for a copy of your personal information, to ask us to correct inaccurate information, to ask us to delete information in certain circumstances, to object to certain uses of your information, and to withdraw consent where consent is used.

To exercise your rights, please contact:
serena@eyfsconsultant.co.uk

How to complain

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:
https://ico.org.uk

Contact

For any questions about this privacy policy, please contact:
serena@eyfsconsultant.co.uk